Privacy Policy – How Stake Pakistan Protects Your Data

1. About This Privacy Policy

This Privacy Policy explains how Stake Pakistan, operating at stake-app.net, collects, uses, stores and protects personal information provided by users ("you", "your") of the platform. It applies to all interactions with Stake Pakistan — including account registration, deposits, withdrawals, gameplay, customer support and browsing the website.

By registering on Stake Pakistan or continuing to use the platform after the effective date of this policy, you acknowledge that you have read and understood how your data is handled. If you have any concerns about your data before registering, please contact us at support@stake-app.net and we will answer your questions before you commit to anything.

This policy should be read together with Stake Pakistan's Terms and Conditions, which form the overall agreement between you and the platform.

2. What Data Stake Pakistan Collects

2.1 Information You Provide Directly

When you register and use Stake Pakistan, you provide information directly to us. This includes:

• Full legal name as it appears on your CNIC or other identity document.
• Date of birth (for age verification — Stake Pakistan is strictly 18+).
• Pakistani mobile number and email address.
• Residential address (collected during verification).
• Identity document details — CNIC number, issue and expiry date — when provided for withdrawal verification.
• Payment method details — mobile wallet numbers (Easypaisa, JazzCash, NayaPay, SadaPay), bank account numbers for IBFT, and masked card details for Visa/Mastercard transactions.
• Any information you provide when contacting Stake Pakistan support via chat or email.

2.2 Information Collected Automatically

When you browse or use stake-app.net, certain technical data is collected automatically by our systems:

• IP address and approximate geographic location (city and region level — not GPS).
• Device type, operating system and browser version.
• Session duration, pages visited and features used on the platform.
• Crash game round history, bet records and game interaction data linked to your account.
• Login timestamps and failed login attempt records (retained for security purposes).

2.3 Information from Third Parties

Stake Pakistan may receive limited information from payment processors to confirm that a transaction was completed, or from identity verification partners during the account verification process. This information is used only to verify your account and is not used for marketing or profiling.

3. Why Stake Pakistan Collects Your Data

Stake Pakistan collects personal data for specific, legitimate purposes only. We do not collect data speculatively or build profiles unrelated to the operation of your account. The purposes for which your data is used are:

• Account creation and management: To set up, maintain and secure your Stake Pakistan account, process your bets and display your balance, history and VIP status accurately.
• Identity and age verification: To confirm you are at least 18 years old and to comply with applicable regulations requiring identity confirmation before processing withdrawal requests above certain thresholds.
• Payment processing: To process deposits and withdrawals through the payment methods you have registered, including Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and Visa/Mastercard.
• Fraud prevention and security: To detect and prevent fraudulent activity, bonus abuse, account takeovers, money laundering and other forms of misuse on the Stake platform.
• Responsible gaming: To monitor for signs of problem gambling behaviour and to enforce the limits and exclusions you have set through the Responsible Gaming tools on your account.
• Customer support: To respond to your queries, resolve disputes and maintain records of support interactions for quality assurance and dispute resolution purposes.
• Platform improvement: To understand how players use Stake Pakistan so we can improve the interface, game selection, payment experience and support quality.
• Legal compliance: To meet any legal obligations applicable to the operation of stake-app.net, including record-keeping requirements and responses to lawful requests from authorities.

4. Legal Basis for Processing

Stake Pakistan processes your personal data on the following legal grounds:

• Contract performance: Processing necessary to deliver the services you have registered for — running your account, settling bets, processing payments and providing support.
• Legal obligation: Processing required to comply with applicable laws and regulations, including age verification requirements, anti-money laundering obligations and responses to lawful authority requests.
• Legitimate interests: Processing conducted for the legitimate business interests of Stake Pakistan, including fraud prevention, platform security, product improvement and responsible gaming monitoring, where these interests are not overridden by your rights.
• Consent: Where processing is based on your consent — for example, receiving optional marketing communications from Stake Pakistan — you have the right to withdraw that consent at any time without affecting the legality of processing that occurred before withdrawal.

5. Cookies and Tracking Technologies

5.1 What Stake Uses Cookies For

Stake Pakistan uses cookies and similar tracking technologies on stake-app.net for the following purposes:

• Essential cookies: Required for the platform to function. These manage your login session, remember your preferred language settings and maintain your active game sessions. Without these, the platform cannot operate correctly. You cannot opt out of essential cookies.
• Performance cookies: Collect anonymous information about how pages are used — which pages load slowly, which features are most used, which devices experience errors. This data is aggregated and not linked to individual accounts. It helps Stake improve platform performance.
• Security cookies: Used to detect unusual or potentially fraudulent access patterns — for example, login attempts from new devices or locations. These are essential for account security.

5.2 Managing Cookies

You can control non-essential cookies through your browser settings. Most browsers allow you to see, manage and delete cookies from a specific domain. Note that disabling certain cookies may affect the functionality of stake-app.net. Instructions for managing cookies in common browsers are available in your browser's help section.

6. How We Share Your Data

Stake Pakistan does not sell your personal data. We share data only in the following specific, limited circumstances:

6.1 Payment Processors

When you make a deposit or request a withdrawal, your transaction details are shared with the relevant payment processor — Easypaisa, JazzCash, NayaPay, SadaPay, your bank for IBFT, or the card network for Visa/Mastercard transactions. These processors receive only the information necessary to complete the transaction. They are bound by their own privacy obligations and cannot use your data for any other purpose.

6.2 Identity Verification Partners

Stake Pakistan may use third-party identity verification services to confirm your identity during account verification. These services receive the documents or information you submit for verification and return a verification result. They do not retain your documents beyond the period required to complete the check.

6.3 Legal and Regulatory Requirements

Stake Pakistan will share personal data with law enforcement agencies, regulatory bodies or other authorities where required by law, where necessary to prevent fraud or money laundering, or where we are subject to a valid legal order. We will notify you of such disclosure where legally permitted to do so.

6.4 Service Providers

Stake Pakistan uses a limited number of trusted service providers for platform infrastructure, customer support tooling and security monitoring. These providers operate under data processing agreements that bind them to handle your data only as instructed by Stake Pakistan and in accordance with applicable data protection standards.

6.5 What We Never Do

• We do not sell your data to marketing companies or data brokers.
• We do not share your data with other gaming operators or affiliate networks for marketing purposes.
• We do not share your data with social media platforms for targeting or profiling.
• We do not share more data than is necessary for any specific purpose.

7. Data Storage and Security

7.1 Encryption

All data transmitted between your device and stake-app.net is encrypted using TLS (Transport Layer Security). Data stored on Stake Pakistan's servers — including account details, identity documents and payment records — is encrypted at rest. Your account password is stored as a salted cryptographic hash and cannot be read by Stake staff.

7.2 Access Controls

Access to your personal data within Stake Pakistan is restricted to staff who need it to perform their job function. For example, a customer support agent can see your account details and transaction history to resolve your query but cannot access your CNIC document unless it is relevant to the specific support interaction. All staff data access is logged.

7.3 Security Monitoring

Stake Pakistan operates continuous security monitoring on its platform infrastructure to detect and respond to unauthorised access attempts, data breaches and malicious activity. In the event of a security incident that affects your personal data, Stake Pakistan will notify you as required by applicable law.

7.4 Your Responsibilities

The security measures Stake Pakistan applies protect your data on our end. You also have a role in keeping your account secure — use a strong, unique password for your Stake account, do not share your login credentials, and contact support immediately at support@stake-app.net if you notice any suspicious account activity.

8. How Long We Keep Your Data

Stake Pakistan retains your personal data only for as long as is necessary for the purposes it was collected or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the duration of your account and for a period of up to 5 years following account closure, to meet legal record-keeping obligations.
• Transaction records: Payment and betting transaction records are retained for a minimum of 5 years following the transaction date, in line with standard financial record-keeping requirements.
• Identity verification documents: Retained for the period required by applicable verification regulations, typically up to 5 years following account closure.
• Customer support records: Support chat and email records are retained for 2 years after the interaction, for dispute resolution and quality review purposes.
• Security and fraud logs: Retained for 2 years for security monitoring and fraud investigation purposes.
• Marketing consent records: If you have opted in to marketing communications, your consent record is retained until you withdraw consent, plus an additional period required for audit purposes.

When data is no longer required, it is securely deleted or anonymised in a way that prevents individual identification.

9. Your Data Rights

As a Stake Pakistan player, you have the following rights over your personal data. To exercise any of these rights, contact support@stake-app.net with a clear description of your request. Stake Pakistan will respond within a reasonable period.

10. Children and Minors

Stake Pakistan is strictly an 18+ platform. We do not knowingly collect personal data from anyone under 18 years of age. If you are a parent or guardian and believe that someone under 18 has registered on Stake Pakistan or provided us with personal data, please contact us immediately at support@stake-app.net.

Upon receiving such a report, Stake Pakistan will investigate, close the relevant account and securely delete all associated personal data as quickly as possible. If any funds were deposited, they will be refunded to the payment method of origin.

If you share a device with a minor, please ensure your Stake account is logged out and that your login credentials are not saved on the shared device. Parental control tools are available through most mobile operating systems and internet service providers in Pakistan.

11. Payment Data and Financial Privacy

Financial data — including mobile wallet numbers, bank account details and card information — is among the most sensitive data Stake Pakistan processes. The following specific practices apply to payment data:

• Visa and Mastercard card numbers are never stored in full by Stake Pakistan. Only masked card details (last four digits) are retained for transaction reference purposes. Full card numbers are handled exclusively by our certified payment processor.
• Easypaisa and JazzCash wallet numbers are stored only for the purpose of processing withdrawals to the registered method. These are encrypted at rest and accessible only to the payment processing function within Stake Pakistan.
• Bank account details provided for IBFT withdrawals are retained only for the duration necessary to process the relevant transaction and are not used for any other purpose.
• Stake Pakistan does not share your financial data with any marketing or advertising service.

In the event of a payment dispute or chargeback, Stake Pakistan will share the transaction details necessary to resolve the dispute with the relevant payment processor or bank. This is a standard fraud prevention and dispute resolution process.

12. Marketing Communications

Stake Pakistan may send you promotional communications about new games, special offers, bonus promotions and PSL betting events. These communications are sent only if you have opted in to receive them during registration or subsequently through your account settings.

12.1 Opting Out

You can opt out of marketing communications from Stake Pakistan at any time by:

• Clicking the unsubscribe link in any marketing email we have sent you.
• Updating your communication preferences in your account settings.
• Contacting support@stake-app.net with a clear opt-out request.

Opting out of marketing will not affect transactional communications — you will still receive important account notifications such as deposit confirmations, withdrawal status updates, security alerts and policy change notices.

12.2 Responsible Gaming Communications

Stake Pakistan may send responsible gaming reminders — including notifications about session duration, deposit levels and self-exclusion reminders — to all players regardless of marketing preferences. These are not marketing communications; they are a core part of Stake's commitment to player welfare and cannot be disabled.

13. Changes to This Privacy Policy

Stake Pakistan may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations or platform services. When we make material changes, we will notify you by email to your registered address and through a prominent notice on stake-app.net. The "Last Updated" date at the top of this page will always reflect when the most recent changes were made.

Continued use of Stake Pakistan after the effective date of any updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with changes to this policy, you should stop using the platform and contact us to request account closure and data deletion where applicable.

We recommend reviewing this page whenever you receive a notification of updates, and periodically as part of being an informed Stake Pakistan player.

14. Contact Us About Your Data

For all privacy-related queries, data access requests, deletion requests or complaints about how Stake Pakistan handles your personal data, contact us using the details below:

Stake Pakistan will acknowledge all data-related requests within 48 hours and respond fully within 30 days. For complex or large-scale data requests, we may require up to 60 days and will notify you of this extension if it applies.

✓Summary: What This Policy Means for You

Stake Pakistan collects personal data to run your account, process your payments, keep you safe and improve the platform. We collect only what is needed, store it securely, share it only with those who need it to provide you with a service, and never sell it. You have clear rights over your data and can exercise them at any time.

If you play on Stake Pakistan, you can do so knowing that the same care that goes into the gaming experience goes into handling your personal information. Questions about this policy are always welcome at support@stake-app.net.